Refund Policy
Last updated: 20-Sep-2026
This is the refund policy ("Policy") for payments for myshowcasespace.com ("Website"). This Policy explains how subscription fees are refunded.
In the following, "we", "us" and "our" refer to John Jones, trading as myshowcasespace.com. References to "you" and "your" mean the person using this Website. He is the "data controller" for the purposes of UK data protection laws. He is the owner and operator of this Website and resides in the UK and can be contacted in the following ways:
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are handled in accordance with Paddle's Refund Policy and applicable consumer protection laws. Follow this link for Paddle's Refund Policy.
Monthly Subscriptions
Your subscription starts at the end of the 14 day free trial. You may request a full refund of a monthly subscription within 14 days of when your subscription starts.
Annual Subscriptions
Your subscription starts at the end of the 14 day free trial. You may request a full refund of an annual subscription within 14 days of when your subscription starts. You may request a full refund of an annual subscription within 14 days after the start of each annual renewal.
How to request a refund
- from your account page after signing in to My Showcase Space
- by contacting us directly
- via the Customer Portal using the "Manage subscription" or "Manage transaction" link in emails sent to you from Paddle
- by visiting Paddle.net
- Your order number or transaction ID
- The email address used for purchase
- A brief description of your refund request
Refund Processing Time
Once a refund is approved:
- Refunds are typically processed within 5 to 10 business days
- The time for funds to appear in your account depends on your payment provider
- You will receive confirmation once the refund has been processed
Changes to this Policy
We may update this Policy from time to time. If we make significant changes, we will notify you by email.
Contact Us
If you have any questions about this Policy, please contact us.
This Refund Policy should be read together with our Terms of Service and Privacy Policy